Effective Date: 4th July 2025
At Mr. Leopard Media, we are committed to providing our clients with high-quality digital solutions and services. However, we understand that there may be situations where you may require a refund. This Refund Policy outlines the terms and conditions under which we offer refunds for our services.
1. Eligibility for Refunds
We offer a 7-day refund policy for the following services:
- Web Design & Development
- Mobile App Development
- CRM Solutions
- Digital Marketing Services
- Web & Email Hosting
To be eligible for a refund:
- The refund request must be made within 7 days from the date of the initial payment.
- The request must be submitted via email to [email protected].
- The services must not have been fully delivered or completed. If the work is in progress or has been completed, the refund will be considered based on the work delivered up to the point of the request.
2. Refund Process
To initiate a refund, follow these steps:
- Contact Us: Email us at [email protected] within 7 days of your purchase. Provide the following details:
- Name
- Service purchased
- Date of purchase
- Reason for refund request
- Any relevant documentation or evidence to support your claim (e.g., proof of purchase, communications with our team, etc.)
- Refund Review: Once your request is received, our team will review the details provided and assess whether the refund request meets the eligibility criteria.
- Decision and Refund Processing:
- If your refund request is approved, we will process the refund to the original payment method used at the time of purchase.
- Refunds will be processed within 7-10 business days from the date of approval.
- If the payment method is no longer valid or available, we will work with you to determine an alternative method for a refund.
3. Non-Refundable Services
The following services are non-refundable:
- Any work completed after the refund request period (7 days).
- Services that have been customized, altered, or specifically tailored to the client’s needs.
- Fees for third-party services (such as hosting and domain registration) are beyond our control.
- Any payments made for digital products or items that have been downloaded or accessed.
4. Partial Refunds
In some cases, a partial refund may be issued. This typically applies to services that have been partially completed. The amount of the refund will be calculated based on the percentage of work completed and the nature of the service provided.
5. Refund Disputes
If you disagree with our decision, please contact us directly at info@[email protected] to discuss your concerns. We will make every effort to resolve the situation to your satisfaction.
6. Terms of Service
This Refund Policy is part of our Terms of Service. By purchasing our services, you agree to abide by the terms outlined in both documents. Please review the Terms of Service for additional information on your rights and responsibilities.
Contact Information
If you have any questions regarding this Refund Policy or need assistance with a refund request, please get in touch with us at:
- Email: [email protected]
- Phone: +44 7441 392 567
- Address: Suite 11, York Chambers, 33 York Street, Wolverhampton, WV1 3RN
Thank you for choosing Mr. Leopard Media!